COMMUNICATING WITH SCHOOL

Like all good Schools, we expect our students to be in school every day.

If absence is unavoidable, please contact the School on the first day of the absence either by phone or by the Class Charts App.

IT IS VITAL THAT YOU KEEP US INFORMED IF YOUR CONTACT DETAILS CHANGE If you need to report a student absence, please scroll across to the 'Absences' tab on banner menu of the ClassCharts website or app.

To report an absence: ​ STEP 1. Click on the 'Report New Absence' button. ​ STEP 2. Enter the details of the reported absence into the form provided. ​ You can also include up to 5 files in your absence report as supporting evidence. ​ To do this, click on the Attach supporting evidence button and select the files of your choice. ​ STEP 3. Click on the Submit button to send your pupil’s absence report to school. ​ Once the absence is received by school, you will will receive a message from our admin team.

We ask all our parents and carers to respect the fact that in striving for the highest achievement for all our students, we only authorise absences in cases where students are extremely unwell.

Click here to find out more about why Attendance Matters so much to us at Saints Peter and Paul.

Non-urgent enquiries should be directed to your child's Formation Tutor in the first instance through the admin team via ClassCharts or:

Contact the admin email | admin@saintspeterandpaul.halton.sch.uk

or

telephone reception | 0151 424 2139

PLEASE NOTE | We consider all messages about your child to be important, and aim to get back to you as soon as we can. Due to our teaching schedules, unfortunately we cannot always provide an immediate response but we will always come back to you within 48 hours of you asking your question. Thank you for your patience and we'll be in contact with you very soon.

Urgent enquiries relate to safeguarding concerns, for example, a concern about the immediate wellbeing of a child or a missing child.

In these instances, please contact the school by phone 0151 424 2139 or visit the reception and ask for the Safeguarding Officer.

There may be times during the day when you need to share a message with your child.

Please only contact students via the school office by telephoning 0151 424 2139.

To help us minimise disruption to teaching and learning, we would request that this facility should only be reserved for emergencies. Any urgent messages will be passed to the student concerned.

We are a mobile phone free school.

If students use a mobile phone during the school day, this will be treated as a breach of this rule and will result in confiscation of the phone under our Behaviour Policy.

If students need to contact home during the day, they should speak with a member of staff, at break or lunchtime, who can then direct them to student support.

To submit a meeting request with a member of staff, please either:

telephone 0151 424 2139

or

email admin@saintspeterandpaul.halton.sch.uk

You will then be contacted by an appropriate member of the team to arrange a suitable time to meet.

Meetings are appointment only

Please note that staff will not meet with parents/carers who arrive at school and request an immediate meeting, unless the issue is urgent as defined in the 'Urgent Enquiries' section.

To help us provide the best possible service to our students, families, staff and visitors, we really appreciate your feedback on your experience with us.

To share your thoughts, please email:

admin@saintspeterandpaul.halton.sch.uk

ClassCharts will keep you up to date with information on your child including their timetable, achievements, behaviour, and attendance.

It is also used to report any students absences.

If you need your password resetting, please email admin@saintspeterandpaul.halton.sch.uk

If you need any further information, please click here to refer to our Communications page

ParentPay is a secure online school payments service, allowing parents/carers to make cashless payments for things like lunch money, trips, or music lessons etc.

If you have any problems accessing ParentPay, please contact our admin team

admin@saintspeterandpaul.halton.sch.uk

Our Communications Manager manages all media enquiries relating to our school, staff and students.

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If you have an enquiry, please contact Clare Jennings, Communications Manager during normal office hours via telephone on 0151 422 6506 or outside of office hours via email at communications@saintspeterandpaul.halton.sch.uk

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If you are a journalist and would like to be added to our media distribution lists, please contact us via email on communications@saintspeterandpaul.halton.sch.uk